General Hours of Work: Monday - Friday (Days) with some weekend, holiday, evening, night, and call time involvement

Exempt/Nonexempt: Exempt (salaried)

Department/Unit: Information Technology 

Reports To: Executive Director IT Operations

SUMMARY:

Directs the activities of Avel eCare IT Infrastructure, including ensuring that design, implementation, and operation of the Avel eCare network, server/storage, virtual environment, telephony, security systems, database, and video infrastructures at all Avel locations is performed in accordance with standing policy and good engineering practice. Responsible for determining, in concert with the Executive Director IT Operations and Chief Information Officer, the relative priority of network and network application implementation requests and scheduling activities in a manner to most effectively utilize the available resources of the department.

ESSENTIAL FUNCTIONS:

• Directs operations of and leads the technology engineering and implementation of Avel eCare in a manner that results in satisfied partners in the operational areas of the organization and the achievement of the strategic goals of the organization.
• Manages MSPs and leads a high-performance team, ensuring their accountability while also effectively mentoring the group and building a positive, collaborative, and service oriented team environment.
• Provides strategic thought leadership and planning for the overall direction and roadmap of Avel’s infrastructure to ensure futureproofing and proactive readiness for tomorrows challenges.
• Articulate, communicate and implement the corporate information systems strategy. Develop and initiate plans, projects, budgets, priorities, and/or operational standards and programs to meet the organization’s strategic goals.
• Develop and implement effective written and oral mechanisms to document and report on information systems strategies, plans, priorities, budgets, schedules, and the current status of major projects and assignments.
• Oversee, research, and provide advice for the planning, design, acquisition, installation, and management of Information Technology hardware, software, communications, and data networking.
• Responsible for the implementation of network security measures for eCare that comply with the requirements of relevant certification authorities and regulatory agencies.
• Directs the establishment and monitoring of eCare engineering quality objectives, milestones, and benchmarks. Directs the development and implementation of effective tools to measure performance against these standards, and to document and regularly report on all plans, priorities, schedules, budgets, staff assignments, programs, and the current status of projects.
• Develops, submits, and implements workforce and organization plans for the eCare engineering area that will assure growth and development of the organization and its personnel in line with organization strategic initiatives and plans.
• Develops, perfects, and implements current and proven video conference technology compatible with emergency room, Intensive care, Long-Term Care, Pharmacy, and 3 way consultative specialty provider teleconferencing.
• Ability to travel as required to Avel office or various Avel data center locations.

ESSENTIAL QUALIFICATIONS:

Hours are variable and may involve working after 5pm and work occasionally may be performed under unusual pressure with deadlines or requests. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform these essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, so long as the accommodations do not cause undue hardship to the employer.

REQUIRED EDUCATION and/or EXPERIENCE:

• Bachelor’s degree or equivalent experience
• 8 years IT experience, preferably in managing and supporting network infrastructure and teams
• 3 years of leadership experience.
• Proven ability to manage an infrastructure stack and producing a roadmap while articulating the strategic value and prioritization and executing on the direction.
• Experience working with a blended onshore, offshore, MSP staffing model preferred.
• Experience operating and supporting Cisco Network, Palo Alto, VMware, Telephony networks
• Expert ability to translate business needs and problems into system design and technical solutions
• Previous budgeting experience.

REQUIRED Licenses/Certificates:

• This position requires a valid driver’s license, and that the employee is insurable by the Avel automobile liability insurance carrier.

About Avel eCare

Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world. Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long-term care facilities, school districts, prisons, skilled nursing facilities and law enforcement agencies to deliver innovative telemedicine care across the country.

During the past three decades, Avel has developed eight distinct telehealth services, —Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care and School Health—in response to needs expressed by the communities and clinicians whom Avel serves. Within the past year alone, Avel’s virtual health care delivery model has impacted the lives of nearly two million patients. The efficiency of these telehealth services have saved health care costs and unnecessary time and travel for patients and physicians. On a national and world level, we are a model of how telehealth presents effective solutions today and tomorrow’s most daunting challenges. 

An innovative spirit among Avel eCare employees provided the spark that started Avel eCare’s telemedicine movement and is what continues to fuel our ability to transform the way healthcare is delivered across the world today. When you join the Avel team, you’ll appreciate the dedication, collaboration and support of other highly skilled professionals who work with you onsite in our virtual hospital hub or through our remote workforce.

Mission

Every person and every community deserves access to high quality care. Avel’s experts collaborate with local clinicians through telemedicine, to deliver high quality care when and where it’s needed.

Vision

Avel eCare serves as a catalyst for change. We are creating a future of health care without boundaries through Service, Quality, Collaboration, and Innovation.